Orders are processed within 72 hours (excluding weekends and holidays). An email with tracking information will be sent once the order has been dispatched. Note that alterations can postpone shipments for approximately 10 business days.

The email with tracking information can often be found in your junk mail folder, be sure to check before reaching out to investigate further.

Please see our return policy here 

Yes, we ship worldwide via FedEx. Orders to PO Boxes ship via Canada Post. Domestic Canadian orders may also use Canpar or Canada Post.

Canada: $10

United States: $10 ($25 for APO, FPO, or DPO addresses)

Rest of the world: $25

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Note: we cannot ship to Russia at this time.

Some international destinations, including parts of the Middle East, may experience temporary shipping limitations due to carrier disruptions. Orders to these regions may be reviewed prior to fulfillment. If shipping is not feasible, the order may be canceled and refunded. Our team will contact you if necessary.

APO/FPO/DPO delivery is currently unavailable

Canada: No — all import duties and brokerage fees are covered by us.

USA: Goods made in Canada ship duty/tariff free. Only items made outside Canada (such as our Made in Japan collection) may be subject to duties (effective August 1, 2025).

European Union: Canadian-made goods are duty-free under the Free Trade Agreement. Japan-made products may incur duty.

Rest of the World: The receiver is responsible for any applicable duties and taxes. Please consult your local customs office for details.

To ensure you get the right size we've come up with a handy guide to show you how to use our size chart, measure your jeans and pick the right size.

There isn’t a single “best” fit—it depends on your body shape, how you wear your jeans, your footwear, and your personal style. The right fit is the one that feels good and works for your lifestyle, whether that’s slim, relaxed, tapered, or anything in between.

👉 To find your perfect match, check out our Fit Guide for detailed breakdowns of each cut.

Raw denim refers to jeans made from denim fabric that has not been artificially faded or distressed. It starts dark and structured, then softens and develops creases and fades through wear and washing.

Learn about fabrics, shrinkage, fades and care in our Raw Denim Guide.

All of our jeans are sanforized unless otherwise specified in the item description. 

Yes!  We have a leather patch customization service, and several vegan leather patch options you can choose from, learn more about it here

For most Naked & Famous Denim jeans, turn them inside out, fasten the fly, wash them separately in cold water with a small amount of mild detergent, then hang or lay them flat to dry. Avoid bleach, fabric softener and the tumble dryer.

There is no required schedule: wash your jeans when they are dirty, smell, or need refreshing. The care label and product-specific instructions take priority, especially for unsanforized or specialty fabrics.

Read our complete raw denim washing guide.

Not simply because they are selvedge or Japanese. Care depends more on whether the denim is raw or washed, sanforized or unsanforized, its fibre blend and any special treatment. Always follow the care label and product-specific notes first.

See the hand-wash and machine-wash instructions.

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For More Information About Sezzle please browse Sezzle's FAQ's or reach out via email to shoppersupport@sezzle.com